EQAFE is an online store at https://eqafe.com, run by Space of Grace Inc. from Corregimiento de Bajo Boquete, Distrito Boquete, Provincia Chiriqui, Panama (henceforth the “Site”, “we”, “us”, “our”). We are committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information and email address. We refer to this information as “Order Information.”
If you have an account and you log in to the Site, a session cookie is created when you log in, which is discarded when you log out. If you click ‘remember me’ when logging in, the cookie lasts for 20 years or until your next log out. This cookie contains no personal data, only an encrypted unique identifier. The Site decrypts the encrypted value of the cookie to check the validity of the cookie.
If you browse the Site without logging in, a cookie is created to keep track of your cart items. You will be prompted to create an account to be able to complete the purchase.
Additionally, cookies may be used for the purpose of posting comments and for analytics – for more information, please see under ‘Disqus’ and ‘Google Analytics’.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud;
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with certain third parties (listed below) to help us use your Personal Information in the way we described above.
If you subscribe to our newsletter, we collect your email address. We will use your email address to be in touch with you and to provide updates and marketing.
You can change your mind at any time by clicking the unsubscribe link in the footer of any email you receive from us, or by contacting us at [email protected]
Disqus is an online service provider of Disqus, Inc, 301 Howard St, San Francisco, CA 94105, USA, https://disqus.com/ (“Disqus“), which provides a centralized discussion platform for websites. In our online services, we have integrated Disqus plugins that allow website visitors to post comments on our websites and link comments across multiple sites (including third party websites).
If you enter a page on our website which includes a Disqus plug-in, your browser will establish a direct connection to the Disqus servers from where the plug-in is loaded. The information that your browser visited the corresponding page of our online services is transmitted to Disqus, even if you do not have a Disqus account or are not logged into your account. This information is sent directly from your browser to a Disqus server in the USA and stored there.
If you log into your Disqus account at the same time, it is also possible to assign the page retrieval to your Disqus account and allow Disqus to assign your surfing behavior directly to your account.
If you want to block the transmission and storage of your data and your behaviour, you must log out of your Disqus account before you visit our website and delete any cookies placed by Disqus.
To post a comment on our website (using a Disqus plug-in), you must log into your Disqus account. When you post a comment on the website, Disqus collects information about your visit to our website and other websites, including the information you post and your IP address. Your comment will be sent directly to the Disqus servers through an iframe.
Our website uses Google Analytics, a web analysis service of Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com(“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. You can find a list of which cookies are used by Google Analytics here.
In using Google Analytics our website employs the extension “anonymizeIp”. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from EU/EEA member states. Google uses this information to analyse your use of our site, to compile reports for us on internet activity and to provide other services relating to our website.
Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used.
You can find additional information on how to install the browser add-on referenced above at the following link: https://tools.google.com/dlpage/gaoptout?hl=en
For the cases in which personal data is transferred to the US, Google has self-certified pursuant to the EU-US Privacy Shield (https://www.privacyshield.gov/EU-US-Framework)).
We accept payments through PayFast. When processing payments, some of your data will be passed to PayFast, including information required to process or support the payment, such as the purchase total, your email, your name and billing information.
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total, your email, your name and billing information.
Embedded content from other websites
Pages on the Site may include embedded content (e.g. videos, images, articles, podcasts, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
WHO ON OUR TEAM HAS ACCESS
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
All users can see and edit their account information at any time. To delete your account please contact us and the Website administrators will process your request. Website administrators can see, edit and delete your information.
HOW WE PROTECT YOUR DATA
Encryption. Personal data transmissions are encrypted and all of your personal information is protected. The Site uses Secure Sockets Layer (SSL), the industry standard, for encrypting all personal information.
The Site is not intended for individuals under the age of 18.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]